Updated Financial Policy (as of 6.20.23)
To better serve you and to provide a more efficient and painless payment process, we have updated our office financial policy:
- Ideally, our initial insurance coverage estimate are correct, and we will collect all necessary patient portions in-person at your appointment. However, per the financial consent form that all patients sign at their first appointment, if insurance does not pay as much as our estimation, each patient is held financially responsible for the remaining balance on all procedures.
- Starting on Tuesday, June 20th, all patients will be required to place a valid, updated credit card on file to secure their accounts. All patients will sign a new card-on-file agreement with our updated financial policies clearly stated, giving our office permission to run the card on file for remaining charges after insurance pays for your appointment.
- Want us to check in with you before we run your card? No problem! Simply let the front office staff know that you would prefer to be contacted first. We will reach out via your preferred contact method to let you know you have a balance due. This will give you the chance to verify that you’d like us to run the card on file, or if you would prefer to use another form of payment (cash, check by mail, HSA, etc.). if you have a balance. This will give you the opportunity to have us run another card or pay in a different manner.
- If we reach out to you about your balance and don’t hear back from you, the following will happen.
- After 2 weeks, we will reach out again via text and/or email with an invoice link for your balance due.
- If 4 weeks go by and we still haven’t heard from you, we will run the card on file to settle your balance.
- Don’t want us to contact you first? We’ll run your card on file to settle your balance and email you a receipt.